TeraBlitz Geek Shop Store Refund Policy
• Order Cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us before we ship your package. Once the packaging and shipping process has started, it can no longer be canceled.
• Refund Policy Details
Your satisfaction is our #1 priority. Therefore, we would do everything in our ability to satisfy your shopping experience in our online shop.
If you did not receive the product within the guaranteed time (45 days excluding 1-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you've received you may request a refund but you must return the item at your expense and the item must be unused.
• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of TeraBlitz Geek Shop e (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of TeraBlitz Geek Shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending us a message on Contact Us page, or by e-mailing us directly at firstname.lastname@example.org or by reaching us via FB Messenger using the page messenger button.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
• Exchange and Returns
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. An exchange isn’t always possible under the warranty policy. If the product wasn’t available in stock, you will get a full refund instead.
Please do not send or ship your purchased product back to us unless we authorize you to do so.